![]() we may require photographic evidence to pass onto the courier.įloors to Walls Ltd cannot be held responsible for items lost or damaged when being returned to us. Any refunds or replacements will be processed upon return receipt of the returned item(s). If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we’ll arrange to refund or replace the item(s). You will be responsible for paying postage costs for the returned item(s). You have the right to change your mind and return your product to us, unused, within 30 working days of receiving your order.Īny packaging or security seals must be intact. If you are not completely satisfied with your cladding products, you have 30 days to return your order to us (See returns section below) for a full refund. If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases. Your order will be delivered at any time between 8am and 8pm, unfortunately we are unable to specify a specific time or time slot. Highlands, Scottish Isles, Channel Islands, Northern Ireland & Eire, please contact us for delivery prices. VAT) for all orders under £75.00įor Deliveries outside of mainland UK, i.e. Delivery Pricesĭelivery is charged at £12.49 (inc. *Unfortunately we no longer deliver to Northern Ireland. We cannot be held responsible for any installer fees you may occur. Please do not book your installer or Job with your customer until you have received your order, opened and checked your order for shortages, incorrect items or damages. Panels that have been cut outside are not covered by warranty. This information is located in the Care & Maintenance instructions provided with each order. When installing the panels, it is highly recommended that our products are not cut outside in direct sunlight as this can discolour the products. If no batch is given, we will ship our current batch, there can be a slight colour/shade variation between batches so it is always best to notify us. If you require the same batch of a product from a previous batch, please do contact us and we can check availability. *Please note that all of our products are produced in batches. unfortunately we are unable to specify a specific time or time slot (If a mobile number is given, you will receive a text from the courier) If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases. ![]() Your order will be delivered at any time between 8am and 8pm, A signature will be required unless a leave safe place has been authorised. The courier can only deliver to the main entrance of your property, They are not insured to enter. Our courier issues all its tracking information via text, So please add a contact number to your order. due to the ongoing pandemic delivery services can be slower than normal so please allow additional days for delivery. Orders placed before 1pm will be dispatched same day. Please provide us with an up to date contact number when ordering, so that we can pass it on to the courier. ![]() All orders are dispatched within 5 working days from receipt of order (usually within 48 hours). Once you place an order, we will e-mail you to confirm that we have received it.
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